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A vision for a company is:


A) an explanation of why the company exists and where it wants to go.
B) the same thing as an objective.
C) a detailed plan that outlines the major organizational structure of the firm.
D) very relevant for the short-term,but less useful for the long-term.

E) A) and D)
F) A) and C)

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The top managers at the Sax Department Store find that their employees do not really share a common sense of purpose or have a common set of values.This suggests that top management has not provided a clear vision for the firm.

A) True
B) False

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Tactical planning is concerned with:


A) determining the best way to cope with an emergency situation.
B) developing detailed short run strategies about what is to be done,who is to do it,and how it is to be done.
C) devising alternative courses of action to be used if the primary plans do not achieve the desired results.
D) setting long run goals that will govern the general course of the organization for years.

E) B) and C)
F) C) and D)

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The level of management that is directly responsible for assigning specific jobs to workers and evaluating their daily performance is called:


A) top management.
B) middle management.
C) supervisory management.
D) secondary management.

E) A) and B)
F) B) and D)

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The first step in developing a knowledge management system is to:


A) empower employees to make their own decisions and accept the consequences.
B) obtain the necessary information system technologies.
C) recognize that perfect information is not readily available in all organizations.
D) determine what knowledge is most important to the organization.

E) A) and D)
F) B) and C)

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The __________ style of leadership is characterized by making managerial decisions without consulting others.


A) autocratic
B) bureaucratic
C) expectational
D) democratic

E) A) and B)
F) B) and C)

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Which of the following often form the foundations of a firm's control system?


A) Accounting and finance.
B) Marketing and production.
C) Human resources and finance.
D) Computing and production.

E) None of the above
F) A) and D)

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The CIO,COO,and CFO are all management positions that would be classified as being part of top management.

A) True
B) False

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Top managers make less use of _________ skills than supervisory managers.


A) technical
B) conceptual
C) human relations
D) all types of management

E) A) and B)
F) A) and C)

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___________ is the management function of creating a vision for the organization and guiding,training,coaching,and motivating employees to help achieve the goals and objectives of the organization.


A) Organizing
B) Controlling
C) Leading
D) Officiating

E) A) and D)
F) A) and C)

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Which of the following is involved in setting work standards and schedules needed to implement the firm's tactical objectives?


A) Mission statement
B) Tactical planning
C) Operational planning
D) Contingency planning

E) A) and B)
F) A) and C)

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Leaders:


A) embrace change.
B) are mainly concerned with tactical issues.
C) tend to do the work themselves rather than delegate it to others.
D) strive to maintain order and stability.

E) A) and B)
F) A) and C)

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The first step in the rational decision-making model is to:


A) recruit team members to work on the problem.
B) gather data.
C) develop alternative responses.
D) define the situation.

E) A) and B)
F) All of the above

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Studies have shown that leaders who are well groomed and tactful are more effective than those that are unkempt and abrasive.

A) True
B) False

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Which of the following activities would be a part of the leading function of a manager?


A) Devising a new strategic plan to enter a new foreign market currently dominated by a competing firm.
B) Recruiting qualified workers to join the organization and assigning them to their proper position.
C) Examining a financial report to see whether the firm's profits are improving and taking corrective action if they are not.
D) Training and coaching workers to help them understand their job and perform it effectively.

E) A) and B)
F) B) and C)

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____________ are specific,short-term results an organization needs to achieve in order to fulfill its long term goals.


A) Directives
B) Opportunity targets
C) Objectives
D) Mission complements

E) All of the above
F) None of the above

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Goals are broad,long-term accomplishments an organization wants to achieve.

A) True
B) False

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Managers in progressive organizations tend to emphasize teamwork and co-operation rather than discipline and giving orders.

A) True
B) False

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In today's business environment,the general trend has been toward developing long-term relationships between workers and their employers.

A) True
B) False

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Juanita is a project manager for a group of experienced and creative programmers at Win Out Software,a publisher of popular computer games.Since the programmers are bright,creative,and highly motivated,Juanita simply describes the basic ideas for each new game that she wants developed,then allows the programmers a great deal of freedom to do what it takes to reach those objectives.Juanita is using a free-rein leadership style.

A) True
B) False

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