Question 1

Understanding is improved when the speaker tailors language to the audience.

Accepted Answer

A) True 
 B)False

Question 2

Departmental reports that contain many detailed figures and facts are conveyed best ________.

Accepted Answer

A)  through the socialization process
B)  verbally,because the receiver gets the information quicker
C)  informally in a social situation
D)  in writing because of complexity
E)  through an informal channelF) A) and E)
G) B) and C)

Question 3

The transference and understanding of meaning is an indication of ________.

Accepted Answer

A)  effective communication
B)  visionary management
C)  achieving management objectives
D)  effective benchmarks
E)  competitive pressuresF) A) and C)
G) A) and E)

Question 4

Which part of the communication process requires skill,attitudes,knowledge,and the social-cultural system?

Accepted Answer

A)  encoding
B)  receiving
C)  feedback
D)  decoding
E)  messageF) A) and E)
G) A) and C)

Question 5

Some of the most meaningful communication is not spoken,written,or transmitted on a computer.This type of communication is called ________.

Accepted Answer

A)  verbal communication
B)  extrasensory perception
C)  nonverbal communication
D)  the grapevine
E)  oral communicationF) C) and E)
G) None of the above

Question 6

Supervisors who simplify their language and consider the audience to whom the message is directed are ________.

Accepted Answer

A)  matching words and actions
B)  tailoring language to the receivers
C)  constraining emotions
D)  learning to listen
E)  utilizing feedbackF) None of the above
G) C) and D)

Question 7

Training designed to make people more open and self-expressive without being rude or thoughtless is known as ________.

Accepted Answer

A)  assertiveness training
B)  T-group modification
C)  regressive behavior training
D)  role playing
E)  sensitivity trainingF) B) and D)
G) D) and E)

Question 8

Identify and distinguish passive listening from active listening,listing the requirements for active listening.

Accepted Answer

There are two types of listening,passive...

Question 9

One reason for a supervisor to use a written document to communicate would be ________.

Accepted Answer

A)  speed and ease
B)  little ambiguity for recipients
C)  uncertainty in the group
D)  decision paralysis
E)  to reduce aggressivenessF) All of the above
G) A) and B)

Question 10

One condition that encourages and sustains rumors on the grapevine is ________.

Accepted Answer

A)  ambiguity
B)  certainty
C)  status quo
D)  clarity
E)  transparencyF) C) and D)
G) A) and E)

Question 11

The communication process has the following components EXCEPT ________.

Accepted Answer

A)  recording
B)  message
C)  channel
D)  decoding
E)  encodingF) B) and D)
G) A) and D)

Question 12

Which of the following allows supervisors to transmit messages twenty-four hours a day?

Accepted Answer

A)  grapevine
B)  e-mail
C)  team meetings
D)  bulletin board
E)  informal discussionsF) A) and B)
G) C) and D)

Question 13

Nonverbal clues are an unreliable form of feedback.

Accepted Answer

A) True 
 B)False

Question 14

Active listening requires people to understand a communication ________.

Accepted Answer

A)  based on personal experience
B)  without facial expression
C)  while making notes
D)  from the speaker's viewpoint
E)  from their own perspectiveF) A) and B)
G) A) and C)

Question 15

A good deal of what passes as "poor communication" is nothing other than individuals purposely avoiding ________.

Accepted Answer

A)  feedback from the sender
B)  nonverbal communication
C)  individual frame of reference
D)  honesty and openness
E)  communication stereotypesF) B) and C)
G) A) and B)

Question 16

A supervisor's formal communication addresses ________.

Accepted Answer

A)  communication barriers
B)  task-related issues
C)  informal groups
D)  communication breakdowns
E)  the grapevineF) A) and E)
G) None of the above

Question 17

Describe four barriers to effective communication and explain how those barriers impact a supervisor.

Accepted Answer

A supervisor must be aware of the follow...

Question 18

The ________ that typically occur(s) in large organizations create conditions that encourage and sustain rumors on the grapevine.

Accepted Answer

A)  large number of employees
B)  vast departments
C)  chain of command
D)  secrecy and competition
E)  expectationsF) A) and B)
G) A) and C)

Question 19

As text-messaging shorthand becomes increasingly widespread,at many workplaces a working knowledge of ________ is becoming necessary.

Accepted Answer

A)  e-mail
B)  information technology
C)  the Internet
D)  Twitter
E)  Net lingoF) A) and E)
G) A) and D)

Question 20

Which form of communication is effective in building trust with employees and creating a climate of openness and support?

Accepted Answer

A)  instant messaging
B)  email
C)  nonverbal
D)  oral
E)  writtenF) A) and B)
G) C) and D)

Exam 10: Communicating Effectively

Understanding is improved when the speaker tailors language to the audience.

Correct AnswerverifiedShow Answer

Describe four barriers to effective communication and explain how those barriers impact a supervisor.

Correct AnswerverifiedA supervisor must be aware of the follow...View AnswerShow Answer

Nonverbal clues are an unreliable form of feedback.

Correct AnswerverifiedShow Answer

Supervisors who simplify their language and consider the audience to whom the message is directed are ________.

Correct AnswerverifiedShow Answer

Training designed to make people more open and self-expressive without being rude or thoughtless is known as ________.

Correct AnswerverifiedShow Answer

Some of the most meaningful communication is not spoken,written,or transmitted on a computer.This type of communication is called ________.

Correct AnswerverifiedShow Answer

A good deal of what passes as "poor communication" is nothing other than individuals purposely avoiding ________.

Correct AnswerverifiedShow Answer

The transference and understanding of meaning is an indication of ________.

Correct AnswerverifiedShow Answer

Which part of the communication process requires skill,attitudes,knowledge,and the social-cultural system?

Correct AnswerverifiedShow Answer

Which of the following allows supervisors to transmit messages twenty-four hours a day?

Correct AnswerverifiedShow Answer

Active listening requires people to understand a communication ________.

Correct AnswerverifiedShow Answer

Identify and distinguish passive listening from active listening,listing the requirements for active listening.

Correct AnswerverifiedThere are two types of listening,passive...View AnswerShow Answer

A supervisor's formal communication addresses ________.

Correct AnswerverifiedShow Answer

The communication process has the following components EXCEPT ________.

Correct AnswerverifiedShow Answer

One reason for a supervisor to use a written document to communicate would be ________.

Correct AnswerverifiedShow Answer

Departmental reports that contain many detailed figures and facts are conveyed best ________.

Correct AnswerverifiedShow Answer

The ________ that typically occur(s) in large organizations create conditions that encourage and sustain rumors on the grapevine.

Correct AnswerverifiedShow Answer

One condition that encourages and sustains rumors on the grapevine is ________.

Correct AnswerverifiedShow Answer

Which form of communication is effective in building trust with employees and creating a climate of openness and support?

Correct AnswerverifiedShow Answer

As text-messaging shorthand becomes increasingly widespread,at many workplaces a working knowledge of ________ is becoming necessary.

Correct AnswerverifiedShow Answer

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A supervisor must be aware of the follow...
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There are two types of listening,passive...
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