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Exam 9: Creating and Maintaining High-Performance Organizations

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Question 21

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Which element in a high-performance work system contributes to high performance by encouraging people to strive for objectives that support the organization's overall goals and includes the performance measures by which employees are judged?

A) organizational goals
B) task design
C) reward systems
D) information systems
E) training systems

F) B) and D)
G) A) and D)

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Question 22

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Which statement is true about a learning organization?

A) It actively resists organizational change.
B) It usually considers organizational learning a barrier to the dissemination of corporate culture.
C) It supports lifelong learning by enabling all employees to continually acquire and share knowledge.
D) It places a relatively low importance on innovation.
E) It considers training a superfluous corporate ritual.

F) C) and D)
G) A) and B)

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Question 23

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________ is a necessary condition of high performance because it contributes to good long-term relationships with employees, customers, and the public.

The slogan of Nature's Source Products is "Loving the Planet." This is more than just an advertising message. The company hires people who not only have job-related skills but also a commitment to sustainability and enjoyment of nature. The employees regularly have opportunities to sign up for service projects such as river cleanups and recycling drives. Employees are enthusiastic about developing and marketing products made with all-natural ingredients sustainably sourced. The HR department uses its communication tools to remind employees about how everyone contributes to realizing this eco-friendly vision for the company. Together, these efforts at Nature's Source Products create

An organization's HR department makes most decisions about organizational structure.

Each employee's and each group's ongoing efforts to gather information and apply the information to their decisions in a learning organization is referred to as

Tahoma Inc. has extensively made use of cloud computing for several functions of its HR department. This technology has helped manage department functions, store necessary data, and also has given employees access to the required databases to resolve customer queries and complaints. Which scenario, if true, would disrupt the services provided by this arrangement?

Which of the following is a customer satisfaction measure that indicates the success of the compensation system designed by the HR department of an organization?

What is a high-performance work system? Explain the different elements of a high-performance work system. What is the role of HRM in such a system?

To set up a performance management system that supports the organization's goals, employees need to understand what they must do to contribute to goal achievement.

To determine the outcomes of the HR functions at Veranda International, several top-level managers suggest conducting a formal review of the HR department to evaluate its functions. The CEO approves the implementation of this suggestion. Which way to measure the effectiveness of human resource management would Veranda use?

Compensation usually discourages high-performance organizations when it is linked in part to performance measures.

The three things human resource management needs to define in a customer-oriented approach are

At a high-performance organization, recruitment and selection aim at obtaining the kinds of employees who can thrive in this type of setting. These employees are

Ronald, the general manager of Bennett Furniture, believes that each employee must thoroughly understand the goals of the organization. He understands that adhering to the vision and mission of the organization will help increase employee satisfaction and clarity. What strengthens Ronald's belief?

Teamwork and empowerment contribute to high performance when they improve

What is occupational intimacy?

The most popular way of empowering employees is by

Barry, a manager at a leading IT firm, is reviewing trends in his department. He notices the programming team has significantly increased the amount of work they have completed, but the testing team continues to stay at the same productivity level. What human resource information system tool would allow Barry to view such data?

Which practice is most likely to enhance occupational intimacy?