Question 1

Physical examinations or procedures such as physical therapy or ultrasound are scheduled only at certain times in ____.

Accepted Answer

A)   advance scheduling
B)   wave scheduling
C)   cluster scheduling
D)   combination scheduling
E)   time-specified schedulingF) A) and D)
G) A) and B)

Question 2

When a service such as ultrasound is available only at certain times, ________ scheduling is used to group ultrasound appointments together.

Accepted Answer

The answer of When a service such as ultrasound is...

Question 3

A detailed travel plan that lists dates and times of flights and events, locations, and telephone numbers is a(n)  ____.

Accepted Answer

A)   itinerary
B)   locum tenens
C)   agenda
D)   program
E)   rosterF) A) and E)
G) D) and E)

Question 4

The appropriate procedure to follow for a patient who misses an appointment is to ____.

Accepted Answer

A)   notify the patient that she will be charged for the missed appointment and interest will be applied.
B)   refuse to reschedule an appointment for the patient
C)   document the no-show in the appointment book and in the patient's chart
D)   schedule another appointment for the patient, but tell her the appointment will be cancelled if she does not call the day before to confirm it
E)   call the patient and ask her why she did not come in for her appointmentF) D) and E)
G) All of the above C

Question 5

A patient calls for an appointment because she has had a sore throat for four days. How much time should you schedule for her appointment?

Accepted Answer

A)   5 minutes
B)   15 minutes
C)   20 minutes
D)   30 minutes
E)   45 minutesF) A) and B)
G) D) and E)

Question 6

Most patients are willing to wait no more than ____ minutes to be seen by a medical provider.

Accepted Answer

A)   20
B)   30
C)   45
D)   60
E)   90F) C) and E)
G) C) and D)

Question 7

Which type of appointment scheduling system can be helpful if a patient calls and needs to be seen that day but no appointments are available?

Accepted Answer

A)   Double-booking
B)   Wave
C)   Modified-wave
D)   Cluster
E)   AdvancedF) B) and E)
G) A) and B)

Question 8

What situations can result in the practitioner having large, unused gaps in the schedule?

Accepted Answer

A)   Underbooking and patient cancellations
B)   The practitioner spending too much time with each patient
C)   Meetings and conferences
D)   The practitioner arriving late in the morning
E)   Double-booking every other time slotF) A) and D)
G) A) and E)

Question 9

Scheduling four patients to arrive at planned intervals during the first half hour, leaving the second half hour unscheduled, is an example of ____.

Accepted Answer

A)   double-booking
B)   wave scheduling
C)   modified-wave scheduling
D)   cluster scheduling
E)   open-hours schedulingF) B) and D)
G) All of the above

Question 10

Before changing to ________ scheduling, the practice should assess its needs, survey patients for Internet access, and investigate privacy issues.

Accepted Answer

The answer of Before changing to ________ scheduling, the practice...

Question 11

A basic outline of the times the practitioners are and are not available to see patients is known as a _________.

Accepted Answer

The answer of A basic outline of the times the...

Question 12

During the monthly staff meeting, you are responsible for taking detailed notes so you can prepare the report of what was discussed and decided upon at the meeting. These notes are known as the ________ of the meeting.

Accepted Answer

minutes

Question 13

Which of the following appointment scheduling systems allows patients to arrive at their own convenience with the understanding that they will be seen on a first-come, first-served basis?

Accepted Answer

A)   Wave scheduling
B)   Open-hours scheduling
C)   Cluster scheduling
D)   Modified-wave scheduling
E)   Double bookingF) D) and E)
G) A) and D)

Question 14

E-scheduling is another term for ____.

Accepted Answer

A)   emergency scheduling
B)   online scheduling
C)   inpatient scheduling
D)   scheduling for elective surgery
E)   laboratory and diagnostic schedulingF) A) and E)
G) A) and B)

Question 15

A patient with ____ requires extra consideration when scheduling and should not be scheduled for late morning.

Accepted Answer

A)   arthritis
B)   diabetes
C)   asthma
D)   back pain
E)   kidney diseaseF) All of the above
G) A) and B)

Question 16

A woman going to the practitioner for a routine prenatal examination can expect the appointment to last ____.

Accepted Answer

A)   5 to 10 minutes
B)   15 minutes
C)   30 minutes
D)   45 minutes
E)   60 minutesF) All of the above
G) C) and D)

Question 17

Which appointment scheduling system is also called categorization scheduling?

Accepted Answer

A)   Cluster scheduling
B)   Wave scheduling
C)   Time-specified scheduling
D)   Combination scheduling
E)   Modified-wave schedulingF) A) and D)
G) All of the above

Question 18

Because the appointment book is considered a(n) ________ record, entries must be clear and easy to read.

Accepted Answer

The answer of Because the appointment book is considered a(n)...

Question 19

A patient with diabetes whose blood sugar falls too low may experience ____.

Accepted Answer

A)   pain
B)   fever
C)   diarrhea.
D)   confusion
E)   shortness of breathF) C) and D)
G) A) and E)

Question 20

The open-hours scheduling system is also known as a ______ system.

Accepted Answer

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Exam 16: Schedule Management

Physical examinations or procedures such as physical therapy or ultrasound are scheduled only at certain times in ____.

Correct AnswerverifiedShow Answer

When a service such as ultrasound is available only at certain times, ________ scheduling is used to group ultrasound appointments together.

Correct AnswerverifiedShow Answer

A detailed travel plan that lists dates and times of flights and events, locations, and telephone numbers is a(n) ____.

Correct AnswerverifiedShow Answer

The appropriate procedure to follow for a patient who misses an appointment is to ____.

Correct AnswerverifiedC

A patient calls for an appointment because she has had a sore throat for four days. How much time should you schedule for her appointment?

Correct AnswerverifiedShow Answer

Most patients are willing to wait no more than ____ minutes to be seen by a medical provider.

Correct AnswerverifiedShow Answer

Which type of appointment scheduling system can be helpful if a patient calls and needs to be seen that day but no appointments are available?

Correct AnswerverifiedShow Answer

What situations can result in the practitioner having large, unused gaps in the schedule?

Correct AnswerverifiedShow Answer

Scheduling four patients to arrive at planned intervals during the first half hour, leaving the second half hour unscheduled, is an example of ____.

Correct AnswerverifiedShow Answer

Before changing to ________ scheduling, the practice should assess its needs, survey patients for Internet access, and investigate privacy issues.

Correct AnswerverifiedShow Answer

A basic outline of the times the practitioners are and are not available to see patients is known as a _________.

Correct AnswerverifiedShow Answer

During the monthly staff meeting, you are responsible for taking detailed notes so you can prepare the report of what was discussed and decided upon at the meeting. These notes are known as the ________ of the meeting.

Correct Answerverifiedminutes

Which of the following appointment scheduling systems allows patients to arrive at their own convenience with the understanding that they will be seen on a first-come, first-served basis?

Correct AnswerverifiedShow Answer

E-scheduling is another term for ____.

Correct AnswerverifiedShow Answer

A patient with ____ requires extra consideration when scheduling and should not be scheduled for late morning.

Correct AnswerverifiedShow Answer

A woman going to the practitioner for a routine prenatal examination can expect the appointment to last ____.

Correct AnswerverifiedShow Answer

Which appointment scheduling system is also called categorization scheduling?

Correct AnswerverifiedShow Answer

Because the appointment book is considered a(n) ________ record, entries must be clear and easy to read.

Correct AnswerverifiedShow Answer

A patient with diabetes whose blood sugar falls too low may experience ____.

Correct AnswerverifiedShow Answer

The open-hours scheduling system is also known as a ______ system.

Correct Answerverifiedwalk-in walk in

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