Question 1

Which of the following statements is true about delegation of authority in the context of an organization?

Accepted Answer

A)  It does not relieve a superior of accountability for a delegated job.
B)  It does not give employees the power to make decisions about using resources to accomplish assigned tasks.
C)  It does not hold an employee to whom the authority was delegated accountable for the results of a task.
D)  It is meant to put additional pressure and burden on managers who are delegating tasks to subordinates.
E)  It is a concept popular only in small businesses and sole proprietorships.F) A) and B)
G) C) and D)

Question 2

Downward communication typically conveys:

Accepted Answer

A)  organizational rumors.
B)  performance feedback.
C)  complaints.
D)  improvement suggestions.
E)  grievances.F) B) and D)
G) A) and E)

Question 3

Which of the following is a similarity between customer departmentalization and geographical departmentalization?

Accepted Answer

A)  They both prohibit specialization.
B)  They both group jobs according to a customer's geographic location.
C)  They both do not focus on an organization as a whole.
D)  They both require minimal administrative staff to coordinate operations.
E)  They both cannot be used in large organizations.F) A) and B)
G) A) and C)

Question 4

Project teams:

Accepted Answer

A)  are permanent,informal groups that work on multiple projects.
B)  are composed of individuals from one functional area.
C)  recruit employees based on organizational position and hierarchy.
D)  run their operation and have total control of a specific work project.
E)  only solve specific quality problems.F) B) and E)
G) B) and C)

Question 5

_____ is the division of labor into small,specific tasks and the assignment of employees to do a single task.

Accepted Answer

A)  Specialization
B)  Job rotation
C)  Crowdsourcing
D)  Outsourcing
E)  CentralizationF) A) and B)
G) C) and E)

Question 6

Which of the following is a basis for using a matrix structure within an organization?

Accepted Answer

A)  Geographic region
B)  Projects
C)  Products
D)  Customers
E)  RevenueF) A) and C)
G) All of the above

Question 7

Which of the following is part of upward communication?

Accepted Answer

A)  Performance feedback
B)  Progress reports
C)  Assignment of tasks
D)  Procedure manuals
E)  Job descriptionsF) C) and E)
G) A) and C)

Question 8

Which of the following is an advantage of product departmentalization?

Accepted Answer

A)  It avoids duplication of functions.
B)  It emphasizes the achievement of an organization's overall objectives rather than a product itself.
C)  It eliminates functional activities within a department.
D)  It simplifies decision making and helps coordinate all activities related to a product.
E)  It allows an organization to effectively share resources between two or more product departments.F) A) and B)
G) C) and E)

Question 9

Which of the following is true of self-directed work teams?

Accepted Answer

A)  They are designed to give employees a feeling of ownership of a whole job.
B)  They reduce an organization's ability to respond to customer needs.
C)  They offer limited job assignments to their members.
D)  They are designed to allow members to report to both functional and project managers.
E)  They limit an employee's ability to cross-train to master other jobs.F) A) and B)
G) C) and D)

Question 10

Which of the following statements is true about the line-and-staff structure?

Accepted Answer

A)  It allows line managers to focus on their expertise in the business operation.
B)  It creates work duplication.
C)  It eliminates the problem of overstaffing.
D)  It provides clear and unambiguous lines of communication.
E)  It gives staff managers direct authority over line managers.F) B) and C)
G) B) and E)

Question 11

When an organization has a structure in which decision-making authority is delegated as far down the chain of command as possible,it is said to be exercising:

Accepted Answer

A)  bureaucracy.
B)  hierarchy.
C)  downsizing.
D)  overspecialization.
E)  decentralization.F) A) and D)
G) A) and C)

Question 12

MB Inc.has an independent,permanent work group that develops and revises codes of ethics,suggests ways the organization can contribute toward the environment,and regularly reviews other specific issues and concerns within the organization.This is an example of a _____.

Accepted Answer

A)  cooperative
B)  labor union
C)  committee
D)  task force
E)  project teamF) B) and D)
G) B) and C)

Question 13

Which of the following statements is true about organizational layers?

Accepted Answer

A)  The more layers in an organization,the lower its administrative costs.
B)  The more layers in an organization,the flatter its organizational structure.
C)  The more layers in an organization,the wider its span of management.
D)  The more layers in an organization,the slower the communication.
E)  The more layers in an organization,the lesser the number of managers.F) C) and E)
G) C) and D)

Question 14

To ensure that its products best suit the needs of its customers,the head of marketing department at Venus Electronics Inc.holds a meeting with the managers of production department.This illustrates _____.

Accepted Answer

A)  upward communication
B)  asynchronous communication
C)  horizontal communication
D)  grapevine communication
E)  diagonal communicationF) C) and D)
G) A) and D)

Question 15

Which of the following is a disadvantage of matrix structures?

Accepted Answer

A)  They do not permit intersecting lines of authority.
B)  They provide no scope for flexibility and creativity.
C)  They require employees to report to only one manager.
D)  They are generally expensive and quite complex.
E)  They bring together specialists from the same department.F) B) and E)
G) C) and E)

Question 16

A permanent,formal group that performs a specific task is a:

Accepted Answer

A)  task force.
B)  committee.
C)  project team.
D)  cooperative.
E)  focus group.F) B) and E)
G) A) and C)

Question 17

Which of the following concepts deals with giving employees the power to make commitments and use resources to accomplish the assigned tasks?

Accepted Answer

A)  Delegation of authority
B)  Accountability
C)  Downsizing
D)  Centralization
E)  Specialization of tasksF) D) and E)
G) C) and E)

Question 18

A company that has departments for marketing,finance,personnel,and production is organized by:

Accepted Answer

A)  product.
B)  function.
C)  territory.
D)  customer.
E)  geographic region.F) All of the above
G) C) and D)

Question 19

In an automobile company,the vice president of research and development wants to plan and coordinate the launch of a new car with the vice president of marketing.Any related communication between them will be referred to as _____.

Accepted Answer

A)  upward communication
B)  informal communication
C)  horizontal communication
D)  asynchronous communication
E)  downward communicationF) A) and D)
G) A) and C)

Question 20

Which of the following statements is true about task forces?

Accepted Answer

A)  They are usually permanent.
B)  They comprise members from a single functional department.
C)  Their membership is usually based on organizational position rather than expertise.
D)  They are responsible for routine quality checks.
E)  They may occasionally comprise of individuals from outside an organization.F) A) and B)
G) A) and C)

Exam 7: Organization,teamwork,and Communication

Which of the following is a similarity between customer departmentalization and geographical departmentalization?

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Project teams:

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In an automobile company,the vice president of research and development wants to plan and coordinate the launch of a new car with the vice president of marketing.Any related communication between them will be referred to as _____.

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Which of the following is true of self-directed work teams?

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Which of the following concepts deals with giving employees the power to make commitments and use resources to accomplish the assigned tasks?

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When an organization has a structure in which decision-making authority is delegated as far down the chain of command as possible,it is said to be exercising:

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Which of the following is an advantage of product departmentalization?

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Which of the following statements is true about task forces?

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MB Inc.has an independent,permanent work group that develops and revises codes of ethics,suggests ways the organization can contribute toward the environment,and regularly reviews other specific issues and concerns within the organization.This is an example of a _____.

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A company that has departments for marketing,finance,personnel,and production is organized by:

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Which of the following statements is true about delegation of authority in the context of an organization?

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Downward communication typically conveys:

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Which of the following is a disadvantage of matrix structures?

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Which of the following statements is true about the line-and-staff structure?

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A permanent,formal group that performs a specific task is a:

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Which of the following is a basis for using a matrix structure within an organization?

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To ensure that its products best suit the needs of its customers,the head of marketing department at Venus Electronics Inc.holds a meeting with the managers of production department.This illustrates _____.

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Which of the following statements is true about organizational layers?

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Which of the following is part of upward communication?

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_____ is the division of labor into small,specific tasks and the assignment of employees to do a single task.

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