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Figure 19-4 Figure 19-4    -In Porter's generic business strategy shown in Figure 19-4, quadrant  D  is called ________. A) cost leadership B) quality focus C) differentiation focus D) cost focus -In Porter's generic business strategy shown in Figure 19-4, quadrant "D" is called ________.


A) cost leadership
B) quality focus
C) differentiation focus
D) cost focus

E) A) and B)
F) A) and C)

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In the early 1900s, Henry Ford revolutionized the automobile industry by developing production lines and mass producing the Ford Model T automobile. By reducing production costs, Henry Ford, Ford made the Model T quite affordable for the average American family. What business strategy did Henry Ford use to gain a competitive advantage in the automobile market?


A) Ford used a cost leadership strategy.
B) Ford used a cost focus strategy.
C) Ford used a differentiation strategy.
D) Ford used a differentiation focus strategy.

E) B) and C)
F) None of the above

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At which stage in the strategic marketing process would a marketing manager set a 10 percent market share growth goal compared to last year?


A) Goal Setting
B) Planning
C) Implementation
D) Research

E) B) and D)
F) B) and C)

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According to Porter's four generic business strategies model, Apple would be considered using which strategy?


A) cost leadership
B) cost focus
C) differentiation
D) differentiation focus

E) A) and D)
F) A) and C)

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Which of the following pieces of information is used in the implementation phase of the strategic marketing process?


A) Organizational charts and job descriptions
B) Revenues associated with each point of market share
C) Corporate return on investment
D) Trends in past and current revenues for industry and competitors in total and by segment

E) None of the above
F) A) and B)

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General Mills uses the strategic marketing process to succeed in the $________ billion ready-to-eat (RTE) cereal market.


A) 8) 7
B) 7) 3
C) 9) 5
D) 10.0

E) All of the above
F) B) and C)

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Discuss different measures by which marketing activity performance can be measured.

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The actions taken during the implementation phase of the strategic marketing process include: 1) obtain resources, 2) design marketing organization, 3) ________, 4) and execute the marketing program.


A) develop schedules
B) position the product
C) find points of difference
D) select target markets

E) C) and D)
F) All of the above

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The Molson-Coors merger created the fifth largest brewing company in the world. It also created:


A) synergies.
B) new retail outlets.
C) value-based marketing.
D) a high sales response function.

E) B) and C)
F) A) and D)

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Vancity is Canada's largest credit union. It has a clear statement of includes the concepts of integrity, innovation, and responsibility. Which


A) values
B) strategies
C) objectives
D) goals

E) All of the above
F) A) and B)

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Deloitte Consulting categorizes their customers by banking, healthcare, private, and entrepreneurs. Deloitte is basing its organizational structure on:


A) or particular products only
B) geographic areas
C) lines of products
D) customer segments

E) A) and D)
F) B) and C)

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In the Canadian telecom market, Bell Canada, Telus, and Rogers Communications have almost 97 percent of the________ in the market.


A) customer points
B) market points
C) share points
D) ownership points

E) A) and C)
F) None of the above

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Long-range marketing plans:


A) cover marketing activities from two to five years into the future.
B) sequence the details of day-to-day activities dealing with the implementation of a product strategy in the strategic marketing process.
C) deal with marketing goals and strategies for a product, product line, or entire firm for a single year.
D) predict anticipated revenue for each year during a two to five year period.

E) A) and B)
F) A) and C)

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Hyundai Motor America (HMA) became the first automaker to offer consumers an Internet parts ordering system. The system was targeted only to current Hyundai owners and gave Hyundai the ability to collect a vast amount of customer data about people who buy its cars. Which of Porter's generic business strategies did Hyundai use when it launched its website?


A) cost focus
B) differentiation
C) differentiation focus
D) cost leadership

E) B) and D)
F) A) and D)

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All of the following are aspects of beneficial synergies that are expected to be generated through the purchase of Shoppers Drug Mart by Loblaw, except:


A) more staff than needed
B) additional scale
C) operating cost savings
D) market coverage

E) C) and D)
F) A) and D)

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Those in staff positions have the authority and responsibility to advise people in line positions:


A) but must clear all such communication with their superiors.
B) and must clear all such communication with the corporate human resources department.
C) but cannot issue direct orders to them.
D) and can recommend salary and benefit adjustments for them.

E) B) and D)
F) A) and D)

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A firm following a cost leadership strategy would be found in 19-4. _ in Figure


A) quadrant A
B) quadrant B
C) quadrant C
D) quadrant D

E) A) and D)
F) All of the above

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Reference: 19-02 TB Figure 1 Reference: 19-02 TB Figure 1    -Each phase of the strategic marketing process creates its own unique type of output report. Which of the following would be associated with the planning phase? A) Action memos that tell (1) who is (2) to do what (3) by when. B) Corrective action memos, triggered by comparing results with plans often using the firm's marketing metrics and dashboards. C) Marketing plans (or programs) that define goals (with pertinent marketing metrics) and the marketing mix strategies to achieve them. D) Performance reviews for key personnel. -Each phase of the strategic marketing process creates its own unique type of output report. Which of the following would be associated with the planning phase?


A) Action memos that tell (1) who is (2) to do what (3) by when.
B) Corrective action memos, triggered by comparing results with plans often using the firm's marketing metrics and dashboards.
C) Marketing plans (or programs) that define goals (with pertinent marketing metrics) and the marketing mix strategies to achieve them.
D) Performance reviews for key personnel.

E) A) and B)
F) C) and D)

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What profit enhancement option strategies might an automobile manufacturer use to decrease expenses?

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When Jack Welch took over at General Electric, he adopted a plan in which he:


A) increased the number of hierarchical levels in the company.
B) focused on market diversification strategies.
C) downsized and delayered.
D) created more middle-level marketing manager positions.

E) A) and B)
F) None of the above

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