Question 1

Managers can use equity theory to improve worker satisfaction.

Accepted Answer

A) True 
 B)False

Question 2

Human resources managers have yet to find any use for Maslow's hierarchy of needs.

Accepted Answer

A) True 
 B)False

Question 3

According to Frederick Herzberg, job _____ include salary and fringe benefits, job security, and working conditions.

Accepted Answer

The answer of According to Frederick Herzberg, job _____ include...

Question 4

Scientific management focused primarily on how human behavior and relations affect organizational performance.

Accepted Answer

A) True 
 B)False

Question 5

As a believer in the Theory Y style of management, Stacey Lovett believes in all of the following EXCEPT:

Accepted Answer

A)  freedom of workers to come and go at will
B)  trusting workers to work hard on their own
C)  constant and close supervision
D)  giving employees more responsibility
E)  that workers are positively motivatedF) C) and D)
G) A) and E)

Question 6

Financial incentives that allow variability in compensation to reflect an individual employee's contribution are generally known as pay-for-performance programs.

Accepted Answer

A) True 
 B)False

Question 7

_____ is a theory of motivation that holds that worker satisfaction is influenced by employees' perceptions about how fairly they are treated and compared with their coworkers.

Accepted Answer

The answer of _____ is a theory of motivation that...

Question 8

According to Theory X, workers _____ their work.

Accepted Answer

A)  enjoy the creative part of
B)  like delegation and responsibility in
C)  dislike every facet of
D)  have a strong attachment to
E)  have strong positive feelings aboutF) None of the above
G) C) and D)

Question 9

The Theory Z approach emphasizes long-term employment.

Accepted Answer

A) True 
 B)False

Question 10

According to equity theory, if employees perceive that an inequity exists, they may:

Accepted Answer

A)  ask to be terminated
B)  change their work habits
C)  initiate a class action lawsuit
D)  use selective behavior
E)  do any of the aboveF) None of the above
G) All of the above

Question 11

Training workers by changing and varying jobs is called job rotation.

Accepted Answer

A) True 
 B)False

Question 12

According to Herzberg, to keep a worker satisfied or motivated, the manager should:

Accepted Answer

A)  give longer lunch breaks
B)  change his or her supervisor
C)  give recognition to employee
D)  give the worker more vacation time
E)  give the worker a raiseF) B) and C)
G) None of the above

Question 13

In Maslow's hierarchy of needs, the most basic needs are _____--the needs for food, water, and shelter.

Accepted Answer

The answer of In Maslow's hierarchy of needs, the most...

Question 14

_____ is something that prompts an individual to release his or her energy in a certain direction.

Accepted Answer

A)  Motivation
B)  Operations management
C)  Human relations
D)  Personnel management
E)  Production managementF) A) and B)
G) D) and E)

Question 15

In Maslow's theory, the need to belong to informal social groups both on and off the job is an example of _____ needs.

Accepted Answer

A)  physiological
B)  esteem
C)  security
D)  social
E)  self-actualizationF) D) and E)
G) A) and B)

Question 16

Wes Johnston overheard his manager say, "Work is as natural as play, and workers seek more job responsibility." This statement supports:

Accepted Answer

A)  the Hawthorne effect
B)  Theory X assumptions
C)  Theory Y assumptions
D)  Theory Z assumptions
E)  the hierarchy of needsF) A) and B)
G) All of the above

Question 17

Managers can use equity theory to:

Accepted Answer

A)  determine which employees are not working efficiently
B)  determine which employees would benefit from having a goal
C)  improve worker satisfaction
D)  satisfy EEOC regulations
E)  match reward to performance for each individual employeeF) D) and E)
G) None of the above

Question 18

Profit sharing, gain sharing, and stock options are all forms of variable pay.

Accepted Answer

A) True 
 B)False

Question 19

According to the equity theory, employees value their own outcomes in relation to their own inputs.Then they compare the outcomes-to-inputs ratio to:

Accepted Answer

A)  the employee's own past experience in a different position in the current organization
B)  the employee's own past experience in a different organization
C)  another employee's experience inside the current organization
D)  another employee's experience outside the organization
E)  any or all of the aboveF) C) and D)
G) All of the above

Question 20

Elton Mayo, America's first industrial psychologist, was responsible for formulating:

Accepted Answer

A)  the principles of scientific management
B)  the explanation of the Hawthorne effect
C)  the motivational-maintenance theory
D)  Theory X & Theory Y
E)  the hierarchy of needsF) A) and E)
G) A) and D)

Exam 9: Motivating Employees

Financial incentives that allow variability in compensation to reflect an individual employee's contribution are generally known as pay-for-performance programs.

Correct AnswerverifiedShow Answer

Profit sharing, gain sharing, and stock options are all forms of variable pay.

Correct AnswerverifiedShow Answer

According to Herzberg, to keep a worker satisfied or motivated, the manager should:

Correct AnswerverifiedShow Answer

Elton Mayo, America's first industrial psychologist, was responsible for formulating:

Correct AnswerverifiedShow Answer

As a believer in the Theory Y style of management, Stacey Lovett believes in all of the following EXCEPT:

Correct AnswerverifiedShow Answer

According to Frederick Herzberg, job _____ include salary and fringe benefits, job security, and working conditions.

Correct AnswerverifiedShow Answer

Scientific management focused primarily on how human behavior and relations affect organizational performance.

Correct AnswerverifiedShow Answer

According to the equity theory, employees value their own outcomes in relation to their own inputs.Then they compare the outcomes-to-inputs ratio to:

Correct AnswerverifiedShow Answer

Managers can use equity theory to:

Correct AnswerverifiedShow Answer

Wes Johnston overheard his manager say, "Work is as natural as play, and workers seek more job responsibility." This statement supports:

Correct AnswerverifiedShow Answer

According to equity theory, if employees perceive that an inequity exists, they may:

Correct AnswerverifiedShow Answer

Managers can use equity theory to improve worker satisfaction.

Correct AnswerverifiedShow Answer

The Theory Z approach emphasizes long-term employment.

Correct AnswerverifiedShow Answer

In Maslow's hierarchy of needs, the most basic needs are _____--the needs for food, water, and shelter.

Correct AnswerverifiedShow Answer

Human resources managers have yet to find any use for Maslow's hierarchy of needs.

Correct AnswerverifiedShow Answer

In Maslow's theory, the need to belong to informal social groups both on and off the job is an example of _____ needs.

Correct AnswerverifiedShow Answer

Training workers by changing and varying jobs is called job rotation.

Correct AnswerverifiedShow Answer

_____ is a theory of motivation that holds that worker satisfaction is influenced by employees' perceptions about how fairly they are treated and compared with their coworkers.

Correct AnswerverifiedShow Answer

_____ is something that prompts an individual to release his or her energy in a certain direction.

Correct AnswerverifiedShow Answer

According to Theory X, workers _____ their work.

Correct AnswerverifiedShow Answer

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