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Studies confirm that telecommuting enhances productivity and retention and decreases absenteeism.

A) True
B) False

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What is CWB? Why does this matter to managers?

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Counterproductive work behavior (CWB) ha...

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Schwartz's model suggests that:


A) Values may conflict with each other
B) Values are important but have no direct effect on motivation
C) Values are unstable
D) We are always aware of our values and how they influence us
E) Values are formed when we are in our early adulthood

F) A) and C)
G) C) and D)

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Personal attitudes affect _______ via ______.


A) Behavior; values
B) Behavior; intentions
C) Values; behavior
D) Values; intentions
E) Values; cognitions

F) A) and C)
G) All of the above

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Describe the value attainment models of job satisfaction. Discuss research support for these models.

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The idea underlying value attainment is ...

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There is only one model of the causes of job satisfaction.

A) True
B) False

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False

In Schwartz's model, conformity and tradition are in the same wedge, but conformity is seen as less extreme than tradition.

A) True
B) False

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True

As a senior serving as the student representative on the Ethics Advisory Board of your university, you feel strongly that cheating on college examinations is unethical. You have never cheated on any exam in your academic career. However, this semester your best friend was desperate for your help, and you allowed him to take a quick "peek" on your answer sheet. Since then, you feel uncomfortable every time you think of the situation. Which of the following concepts best explains your psychological discomfort?


A) Job detachment
B) Cognitive dissonance
C) Emotional labor
D) Emotional dissonance
E) Affective detachment

F) B) and D)
G) None of the above

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The components of attitudes are:


A) Values, beliefs, and emotions
B) Affective, cognitive, and behavioral
C) Personal and workplace
D) Perceived and real
E) Public and personal

F) C) and D)
G) A) and B)

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Pursuit of our own interests, success, and dominance is called:


A) Self-transcendence
B) Self-enhancement
C) Self-awareness
D) Self-management
E) Self-leadership

F) A) and D)
G) A) and C)

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Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employee to a job that includes:


A) High social value
B) High security
C) High self-direction
D) High conformity
E) High influence over others

F) B) and C)
G) A) and E)

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Self-enhancement is composed of power and achievement.

A) True
B) False

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Perceptions of organizational support can be positive or negative.

A) True
B) False

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True

________ refers to the extent to which employees believe their organization values their contributions and cares about their well-being.


A) OCB
B) CWB
C) POS
D) Organizational engagement
E) Organizational commitment

F) A) and E)
G) D) and E)

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The component of an attitude that refers to how one intends to act is called the ________ component.


A) Intellectual
B) Affective
C) Cognitive
D) Behavioral
E) Value

F) All of the above
G) B) and C)

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OCB stands for:


A) Organizational cognitive behavior
B) Organizational counterproductive behavior
C) Organizational commitment behavior
D) Organizational citizenship behavior
E) Organizational contract behavior

F) A) and B)
G) A) and E)

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Juliet often takes office supplies home for her personal use. This is an example of:


A) OCB
B) COW
C) CWB
D) POS
E) EEG

F) B) and E)
G) C) and D)

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Which of the following is not a factor in contributing to employee engagement?


A) High levels of conscientiousness
B) High levels of stress
C) Charismatic managers
D) Recognition
E) Motivating jobs

F) A) and E)
G) A) and B)

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The idea that some people are always satisfied, and others are always dissatisfied, is captured by the ________ model.


A) Met expectations
B) Need fulfillment
C) Equity
D) Value attainment
E) Dispositional components

F) B) and C)
G) C) and E)

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Values generalize across cultures.

A) True
B) False

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