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To prevent job withdrawal,organizations therefore need to promote job satisfaction,a pleasant feeling resulting from the perception that one's job fulfills or allows for the fulfillment of one's important job values.This definition has three components:


A) compensation, working conditions, and peer support.
B) values, perceptions, and ideas of what is important.
C) job involvement, organizational commitment, and job withdrawal.
D) physical environment, social environment, and the person.
E) emotional, physical, and financial well-being.

F) A) and D)
G) A) and B)

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If an employee disputes policies on the grounds that they violate state and federal laws,he/she can go outside the organization for help to file a lawsuit.

A) True
B) False

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Job withdrawal is a set of behaviors that dissatisfied individuals enact to avoid the work situation physically,mentally,or emotionally.

A) True
B) False

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Maria is concerned about an unacceptable level of job dissatisfaction among a number of work teams in her organization,and she has determined the primary cause of the dissatisfaction is the uncertainty that exists among employees regarding what is expected of them.Based on this limited information,the most appropriate intervention would be:


A) factor comparison.
B) role analysis technique.
C) job rotation.
D) role carve-out
E) job coasting.

F) A) and B)
G) A) and C)

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Which of the following is a typical first response in the progressive discipline system?


A) Official spoken warning
B) Written warning with threat of temporary suspension
C) Temporary suspension with no written notice
D) Unofficial spoken warning
E) Termination

F) D) and E)
G) A) and B)

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Explain alternative dispute resolution systems and the stages that generally constitute this system.Justify its increase in use.

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Alternative dispute resolution (ADR)syst...

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Thomas Fenton reprimanded five of his employees for coming to work drunk after a lunch outing.The next week,Thomas fired another employee for being drunk at work.The employees under Thomas can conclude a lack of _____ in dealing with employees being drunk at work.


A) benchmarking
B) outcome fairness.
C) summary dismissal
D) role underload
E) onboarding

F) A) and B)
G) C) and D)

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Maria was recently told by the top management that they expected her to exercise more authority and leadership with her work group.Just two days prior to that,her team told her that while they appreciated the initiative she demonstrated,they expected her to be less authoritative and more democratic in the future.The term that best describes what Maria is experiencing is:


A) role carve-out.
B) role distance.
C) role conflict.
D) role underload.
E) role autonomy.

F) None of the above
G) A) and C)

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Employees with negative affectivity tend to:


A) experience high job satisfaction.
B) experience feelings of anger, contempt, fear, and guilt.
C) seek change in socially acceptable ways.
D) look for the good in others, but not themselves.
E) think highly of themselves, but not others.

F) A) and B)
G) C) and D)

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Conducting personal business online during work hours is called:


A) cybersquatting.
B) cyber bullying.
C) cyber sleeping.
D) cyberstalking.
E) cyberslacking.

F) C) and E)
G) A) and C)

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HR professionals can help make exit interviews more successful by arranging for the departing employee to talk to his/her supervisor.

A) True
B) False

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____ is a referral service that employees can use to seek professional treatment for emotional problems or substance abuse.


A) Alternative dispute resolution
B) Outplacement counseling
C) Employee assistance program
D) Progressive discipline program
E) Request for proposal

F) A) and B)
G) None of the above

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Job satisfaction is always based on an objective and complete measurement of the situation and not on perception.

A) True
B) False

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This process seeks to prevent misbehavior and to correct,rather than merely punish misbehavior.Identify the process.


A) Hot-stove rule
B) Fair representation
C) Progressive discipline
D) Benchmarking
E) Peer review panel

F) All of the above
G) A) and D)

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Selma is a single mother who works full-time and attends to the needs of her two young children.Selma has opted to work from home for a short period after one her children had a road accident.Even though she works from home she often feels a lot of pressure in balancing her work and looking after her children.The term that best characterizes what Selma is experiencing is:


A) role ambiguity.
B) role carve-out.
C) role conflict.
D) job withdrawal.
E) role underload.

F) D) and E)
G) None of the above

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Core self-evaluation refers to pervasive low levels of satisfaction in all aspects of life,compared with other people's feelings.

A) True
B) False

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Describe how organizations contribute to employees' job satisfaction and retain key employees by providing job complexity and meaningful work.

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Job Complexity: Not only can job design ...

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In general,employers may conduct random searches of areas like desks,lockers,and toolboxes at any point in time without any justification to the employee.

A) True
B) False

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What is job satisfaction? Mention some aspects of job satisfaction.

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The driving force behind job withdrawal ...

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In the principles of justice followed in systems of disciplining,explanation,consideration,and empathy are features of _____.


A) retributive justice
B) interactional justice
C) distributive justice
D) benchmarking
E) summary dismissals

F) A) and D)
G) A) and C)

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