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Exam 7: Management and Leadership

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Question 121

Multiple Choice

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The CEO of peripheral company QuickDrive uses a leadership style that encourages employees to discuss management issues with the CEO and to work together to resolve those issues in a democratic manner.Which of the following statements would the CEO of QuickDrive most likely make?

A) The key to QuickDrive staying on top in a high-tech industry is not wasting time checking out what other firms do,but to act immediately on my directives.
B) In a high-tech business,it is more important to invest in technology than to invest in people.
C) The key to keeping talented employees loyal to QuickDrive is to use a participative management style and treat them with respect,value their ideas,give them the resources they need,and expect great things from them.
D) Spending a lot of money to buy out competitors for their technology is likely to backfire,because QuickDrive is a leader in technology development.

E) A) and C)
F) B) and C)

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Question 122

Multiple Choice

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__________ is a problem solving technique that attempts to come up with as many solutions as possible in a short time without censoring the ideas.

A) Brainstorming
B) Game theory
C) CAD/CAM
D) PMI

E) B) and D)
F) B) and C)

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Question 123

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The best way to get people to do what a manager wants is for the manager to reprimand those who don't do things correctly.

As a manager,Bob believes in empowerment and strives to provide all workers with easy access to the information they need to make good decisions.Bob's views suggest that he would place a great deal of emphasis on knowledge management.

Researchers have determined that all effective leaders have similar traits.

Sharon needed to solve a problem quickly,so she called together the work team in her department and asked them to list as many possible solutions as they could come up with in a short period of time.During the process she encouraged responses and avoided censoring what her workers said.Sharon is utilizing a problem solving technique known as brainstorming.

In order for standards to be useful in the controlling process,they must have certain characteristics.One of these characteristics is that they must be:

Which of the following would be a concern addressed in a strategic plan?

Customers who shop on Amazon.com™ find it helpful to read the customer reviews associated with products that others have purchased.After making a purchase,the customer can go to Amazon's website and post his/her opinion of the product recently purchased.This strategy not only assists other customers with their decision making,it helps Amazon react more quickly to the performance of the products it sells.Which of the following statements attests to the value of this service?

Autocratic leadership is likely to be effective when:

In comparing the types of skills used by managers at different levels within an organization,which of the following is true?

____________ skills include the ability to perform tasks of a specific department or job,such as selling (marketing) or bookkeeping (accounting) .

Managers in progressive organizations tend to emphasize teamwork and cooperation rather than discipline and giving orders.

Financing is one of the four key functions of management.

Progressive managers consider planning to be of little importance in today's rapidly changing business environment.

A key to effective leadership is the ability to:

Planning is a continuous process.

Objectives should be expressed as broad,general principles rather than as specific short-term results.

Recently,a senior software engineer complained that his boss was always in the "command and control" mode: "He doesn't trust us to make the right decision!" The boss rarely took the advice of his employees.There were occasions when productivity was hampered because he chose to do things only his way.Referring to leadership styles,this would best be described as:

Tactical planning involves making decisions about which customers to serve,what products or services to sell,and the geographic areas in which the firm will compete.