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Apprenticeship programs can only be sponsored by government agencies.

A) True
B) False

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Team training in which team members understand and practice each other's skills so that they are prepared to step in and take another member's place is referred to as


A) coordination training.
B) experiential training.
C) behavior modeling.
D) cross-training.
E) action learning.

F) A) and B)
G) A) and C)

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KTPO Telecom wants to implement an on-the-job training program for the sales staff that are unaware of the technical aspects of the firm's products.The lack of technical knowledge among its sales staff is harming the company's prospects of securing lucrative contracts.Although KTPO's IT team is well versed in various technologies,it is not well suited to handle a training program.However,the best IT trainers in the industry cost more than what KTPO can afford to spend on the training program.This scenario illustrates _____.


A) simulation
B) social support
C) situational constraints
D) psychological mindedness
E) experiential conflicts

F) A) and D)
G) A) and C)

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Identify the occupation that would typically employ interns.


A) bricklayer
B) journalist
C) carpenter
D) plumber
E) welder

F) A) and B)
G) A) and E)

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Identify the training method that is used for conveying facts or comparing alternatives.


A) hands-on method
B) presentation method
C) group-building method
D) on-the-job training program
E) object class method

F) C) and E)
G) B) and D)

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The most accurate way to assess training effectiveness is to conduct pretests and posttests and then train all the employees.

A) True
B) False

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The training technique most widely used in the workplace is behavior modeling.

A) True
B) False

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Which of the following statements accurately characterizes electronic performance support systems (EPSSs) ?


A) EPSSs provide expert advice when a problem occurs on the job.
B) EPSSs automate the administration and delivery of a company's training programs.
C) EPSSs determine the appropriateness of training by evaluating the characteristics of the organization.
D) EPSSs determine an individual's readiness for training.
E) EPSSs identify the tasks that training should emphasize.

F) C) and E)
G) C) and D)

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Define apprenticeship.Explain the merits of apprenticeship.

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An apprenticeship is a work-study traini...

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Identify the type of diversity training provided by some organizations that involves sending employees directly into communities where they have to interact with persons from different cultures,races,and nationalities.


A) community service
B) acculturation
C) cultural immersion
D) cultural health
E) ethnology

F) B) and E)
G) None of the above

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Which of the following is the most accurate way to evaluate a training program?


A) use only a pretest
B) conduct pretests,train only part of the employees,then compare the trained employees to the untrained
C) conduct pretests and posttests on all untrained employees
D) use only a posttest
E) check trainees' performance,knowledge,and attitudes only after they have completed the training program

F) C) and D)
G) B) and C)

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Identify the correct statement regarding computer-based training.


A) it is more expensive than classroom instruction
B) it is difficult to customize for specific training needs
C) it is not an interactive form of training
D) it gives a company the flexibility in scheduling training
E) it is now declining in popularity

F) A) and E)
G) B) and D)

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Discuss the different approaches to diversity training.

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Approaches to diversity training include...

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In coordination training,team members understand and practice each other's skills so that they are prepared to step in and take another member's place.

A) True
B) False

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_____ is a team training method that trains a team on how to share information and decisions to obtain the best team performance.


A) Behavior modeling
B) Experiential program
C) Diversity training
D) Coordination training
E) Simulation

F) C) and D)
G) B) and D)

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_____ refers to the ways an organization's people encourage training.


A) Situational constraint
B) Employee orientation
C) Benchmarking
D) Social support
E) Experiential program

F) A) and E)
G) A) and B)

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Allinall,a firm that specializes in building construction,hires Kyle,an unemployed teenager,to work in its carpentry division.Since Kyle does not have the required skills to work as a carpenter,he is provided training that helps him pick up carpentry skills on the job.Kyle learns by assisting other master carpenters and journeymen.In addition to the skills Kyle acquires,he is paid by Allinall.The form of training exemplified in this scenario is called _____.


A) simulation
B) internship
C) apprenticeship
D) co-employment
E) onboarding

F) C) and E)
G) A) and B)

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According to your text,the simplest approach to evaluating training is to


A) use only a pretest.
B) calculate the return on investment.
C) conduct pretests and posttests on all trainees.
D) use only a posttest.
E) compare pretest and posttest scores of the trained group with those of an untrained group.

F) B) and C)
G) B) and E)

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What are some of the effective ways of implementing a training program?

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In general,effective training communicat...

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Cognitive ability is defined as the ability of a person to


A) collect information,organize it,and share it with one's team members.
B) understand the skills of one's team members.
C) climb walls,complete rope courses,climb ladders,or make trust falls.
D) express positive attitudes toward an organization's training programs.
E) use written and spoken language,solve math problems,and use logic to solve problems.

F) A) and B)
G) B) and C)

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