Question 1

Provide an example of a business firm as an open system.

Accepted Answer

An open system gathers or receives input...

Question 2

Match the following:
-Opportunities

Accepted Answer

A)  The clockwork metaphor
B)  The snake pit metaphor
C)  Favorable times or chances for progress and advancement
D)  The transformation or modification of an organization and/or its stakeholders
E)  The call to competition, contest, or battleF) The study of individual behavior and group dynamics in organizationsG) A) and D)
H) C) and D)

Question 3

When a manager states, "Mary is an outstanding employee because she has a high need for achievement," which type of explanation for Mary's behavior does the manager use?

Accepted Answer

A)   Internal
B)   External
C)   Interactive
D)   CulturalE) B) and D)
F) B) and C)

Question 4

Distinguish between informal and formal organizations. Which of these affects organizational behavior?

Accepted Answer

The formal organization is the official,...

Question 5

From which of the following levels within an organization would the description of an organization as more like a snake pit, with daily conflict, distress, and struggle come?

Accepted Answer

A)   Group level
B)   Organizational level
C)   Individual level
D)   Department levelE) All of the above
F) B) and D)

Question 6

In an open system the transformation or conversion of inputs to outputs is accomplished with:

Accepted Answer

A)   technology.
B)   task.
C)   regulatory agencies.
D)   clients.E) B) and C)
F) B) and D)

Question 7

Match the following:
-Feedback

Accepted Answer

A)  Dedication to continuous improvement and meeting customer demands
B)  Research results or scientific information
C)  The mastery of abilities essential to successful functioning in organizations
D)  The primary concern for managers in the 21st century
E)  Knowledge of resultsF) D) and E)
G) A) and C)

Question 8

Big changes disrupt people's habitual behavior, often creating discomfort and discontent. Briefly identify the four
action steps for responding positively in times of change.

Accepted Answer

The four steps to responding p...

Question 9

An organization's suppliers, customers, and federal regulators are called the:

Accepted Answer

A)   task environment.
B)   market.
C)   political environment.
D)   general environment.E) A) and D)
F) A) and C)

Question 10

Identify the major reasons why managing organizational behavior is challenging during changing times.

Accepted Answer

Reasons include (1) the increasing globa...

Question 11

A questioning, probing attitude is at the core of:

Accepted Answer

A)   job analysis.
B)   organizational reality.
C)   critical thinking.
D)   personal interaction skills.E) A) and C)
F) C) and D)

Question 12

All of the following are aspects of the formal organization except:

Accepted Answer

A)   job descriptions.
B)   the friendship/relationship between two employees.
C)   the hierarchical superior-subordinate authority relationship.
D)   the workflow sequence between two departments.E) B) and C)
F) A) and B)

Question 13

The science of human behavior is:

Accepted Answer

A)   anthropology.
B)   sociology.
C)   engineering.
D)   psychology.E) C) and D)
F) None of the above

Question 14

Match the following:
-Challenge

Accepted Answer

A)  The clockwork metaphor
B)  The snake pit metaphor
C)  Favorable times or chances for progress and advancement
D)  The transformation or modification of an organization and/or its stakeholders
E)  The call to competition, contest, or battleF) The study of individual behavior and group dynamics in organizationsG) A) and B)
H) B) and E)

Question 15

Kurt Lewin may have best captured alternative explanations for human behavior when he stated that behavior is a function of:

Accepted Answer

A)   the individual personality and preferences for leadership style.
B)   compliant and deviant behavior within social groups.
C)   the organizational culture and group dynamics.
D)   both the person and the environment.E) A) and B)
F) A) and C)

Question 16

Global competition is a leading force driving change at work.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following organizational variables affects human behavior at work?

Accepted Answer

A)   Organizational structure
B)   Job specifications
C)   The macro environment
D)   Organizational performanceE) None of the above
F) B) and D)

Question 18

Which of the following statements about quality is true?

Accepted Answer

A)   Quality can always be optimized.
B)   Quality improvement enhances the probability of organizational success.
C)   Quality improvement leads to the stagnation of customer needs and expectations.
D)   Quality improvement decreases customer responsiveness and resource effectiveness.E) A) and B)
F) A) and C)

Question 19

A significant aspect of total quality management is:

Accepted Answer

A)   that it is business results oriented.
B)   self-directed work teams.
C)   that it is cross-functional.
D)   executive ownership.E) A) and B)
F) B) and C)

Question 20

The study of individual differences is the main focus of anthropology.

Accepted Answer

A) True 
 B)False

Exam 1: Organizational Behavior and Opportunity

From which of the following levels within an organization would the description of an organization as more like a snake pit, with daily conflict, distress, and struggle come?

Correct AnswerverifiedShow Answer

Match the following: -Feedback

Correct AnswerverifiedShow Answer

Match the following: -Opportunities

Correct AnswerverifiedShow Answer

A questioning, probing attitude is at the core of:

Correct AnswerverifiedShow Answer

In an open system the transformation or conversion of inputs to outputs is accomplished with:

Correct AnswerverifiedShow Answer

Identify the major reasons why managing organizational behavior is challenging during changing times.

Correct AnswerverifiedReasons include (1) the increasing globa...View AnswerShow Answer

The science of human behavior is:

Correct AnswerverifiedShow Answer

Kurt Lewin may have best captured alternative explanations for human behavior when he stated that behavior is a function of:

Correct AnswerverifiedShow Answer

All of the following are aspects of the formal organization except:

Correct AnswerverifiedShow Answer

The study of individual differences is the main focus of anthropology.

Correct AnswerverifiedShow Answer

A significant aspect of total quality management is:

Correct AnswerverifiedShow Answer

Global competition is a leading force driving change at work.

Correct AnswerverifiedShow Answer

Big changes disrupt people's habitual behavior, often creating discomfort and discontent. Briefly identify the four action steps for responding positively in times of change.

Correct AnswerverifiedThe four steps to responding p...View AnswerShow Answer

Which of the following organizational variables affects human behavior at work?

Correct AnswerverifiedShow Answer

Which of the following statements about quality is true?

Correct AnswerverifiedShow Answer

When a manager states, "Mary is an outstanding employee because she has a high need for achievement," which type of explanation for Mary's behavior does the manager use?

Correct AnswerverifiedShow Answer

Match the following: -Challenge

Correct AnswerverifiedShow Answer

Provide an example of a business firm as an open system.

Correct AnswerverifiedAn open system gathers or receives input...View AnswerShow Answer

An organization's suppliers, customers, and federal regulators are called the:

Correct AnswerverifiedShow Answer

Distinguish between informal and formal organizations. Which of these affects organizational behavior?

Correct AnswerverifiedThe formal organization is the official,...View AnswerShow Answer

Correct Answer
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Reasons include (1) the increasing globa...
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Correct Answer
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Correct Answer
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Correct Answer
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The four steps to responding p...
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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An open system gathers or receives input...
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Correct Answer
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Correct Answer
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The formal organization is the official,...
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